Privacy Policy we1wij — Your Privacy, Our Priority

1 Information We Collect

We1wij collects several categories of information when you use our platform. Here is a complete overview of what we collect and why:

2 How We Use Your Data

Every piece of data we collect has a clear purpose. we1wij uses your personal information for the following purposes only:

• Managing your account — including registration, identity verification, and profile maintenance.
• Processing transactions — your deposits, withdrawals, and financial transaction history.
• Providing customer service — responding to inquiries, resolving complaints, and assisting with technical issues.
• Platform security — detecting and preventing fraud, money laundering, and illegal activities.
• Legal compliance — fulfilling reporting requirements to relevant authorities when mandated.
• Responsible gaming — monitoring gaming patterns to identify members who may need support.
• Promotional communications — sending relevant offers and promotions that you can unsubscribe from at any time.

We will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.

3 Data Sharing with Third Parties

We1wij does not sell, rent, or trade your personal data to any party for marketing purposes. Your information is only shared in the following limited situations:

• Service providers — such as payment processors and technical infrastructure providers that help us operate the platform. They are bound by strict confidentiality agreements.
• Legal requirements — when required by a court, law enforcement body, or legitimate regulatory authority.
• Fraud detection — sharing the minimum necessary information with anti-fraud agencies to protect all members.
• Business transfers — in the event of a company merger or acquisition, data will be transferred with advance notice to all members.

4 Data Security

We implement multiple layers of security to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Encryption of data at rest — all sensitive data is stored in encrypted format in our database.
• Two-factor authentication (2FA) available and encouraged for all accounts.
• 24/7 Monitoring — our security systems continuously monitor for any suspicious activity in real time.
• Internal access controls — we1wij staff may only access the data needed to perform their specific duties.
• Regular security testing — we conduct regular penetration testing and security audits by independent parties.

While we take all reasonable measures, no system can be guaranteed 100% secure. Should any security incident occur that affects your data, we will notify you within the timeframe required by law.

5 Cookies & Tracking Technologies

We1wij uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.

• Essential cookies — required for the platform to function. This includes login session cookies and security cookies. Cannot be disabled.
• Preference cookies — saving your preferences such as language and display theme.
• Analytics cookies — helping us understand how users interact with the platform for improvement purposes.
• Security cookies — used to detect unusual login activity and protect your account.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6 Data Storage & Deletion

We1wij retains your personal data for as long as necessary for the purposes it was collected, or as required by law.

• Active account data is retained for as long as your account remains active, plus any applicable legally required retention period.
• Financial transaction records are retained for minimum 7 years as required by Malaysian law.
• KYC data is retained for a minimum of 5 years after the business relationship ends.
• Customer support records are retained for 3 years for reference and dispute resolution.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, contact our support team or email [email protected] with the subject line "Privacy Request".

8 Children's Data Protection

We1wij is a platform intended exclusively for individuals aged 18 years and above only. We do not knowingly collect personal data from minors.

• All account registrations require age verification through a strict KYC process.
• If we discover that personal data belonging to a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
• If you believe a minor has been using our platform, please contact us immediately.

9 Amendments to This Privacy Policy

We1wij reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or operational requirements.

• When material changes are made, we will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this page will be updated whenever changes are made.
• Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 from within the we1wij platform
• Response Time: Privacy requests will be responded to within 3–5 business days

For formal PDPA-related requests, please include "PDPA Request" in your message subject along with your account number or identity card number so we can locate your records quickly.