Please read carefully. By registering or using the we1wij platform, you are deemed to have read, understood, and agreed to all terms and conditions stated here. If there is any part you do not understand, please contact our support team before proceeding.
These terms and conditions are a binding agreement between you ("Member" or "User") and we1wij ("Platform", "Us"). These terms govern all aspects of your platform use, including account registration, betting activity, financial transactions, and use of all services we provide. We've written this document in plain language so you know exactly what to expect from both sides.
1 Membership & Registration
To become a we1wij member and fully use our services, you must meet the following requirements:
- Aged at least 18 years old at the date of registration.
- Register using accurate, truthful, and up-to-date personal information. Any false information may result in immediate account suspension.
- Each individual is only permitted to have one account only. Holding more than one account is a serious violation and may result in all associated accounts being closed and funds forfeited.
- Completing the Identity Verification (KYC) process, which includes submitting a copy of your identity card (MyKad) and valid proof of address.
- Not on the list of individuals prohibited from playing for technical, legal, or responsible gaming reasons.
we1wij reserves the right to reject membership applications without providing a reason. Our decision in this matter is final.
2 Account & Security
Your account security is a shared responsibility. we1wij provides robust security infrastructure including 256-bit SSL encryption, but you also need to take precautions on your end.
- You are fully responsible for all activities that take place under your account.
- Never share your password or login credentials with anyone — including family members.
- Enable two-factor authentication (2FA) for an extra layer of security.
- If you suspect your account has been accessed without authorization, contact our support team immediately.
- We1wij will never ask for your password through any communication channel.
Any suspicious activity on your account must be reported within 24 hours of the incident. Late reports may affect our ability to assist you.
3 Deposit & Withdrawal
We1wij supports multiple payment methods suited for Malaysia users, including FPX, Touch 'n Go, MAE, and instant bank transfer.
- Minimum deposit: RM 20 for FPX and e-wallet methods. Deposits are processed instantly with no additional charges.
- Withdrawal: Processed within 15–30 minutes for standard withdrawals. Your first withdrawal requires KYC verification to be completed beforehand.
- All withdrawals must be made to the same bank account with the same name as in your we1wij profile.
- We1wij reserves the right to request additional documents for withdrawals exceeding a certain amount as a fraud control measure.
- Stored funds do not earn interest. we1wij does not operate as a licensed financial institution.
Funds deposited for wagering purposes are non-refundable except under specific circumstances such as a confirmed technical error. Contact our support team if you experience any transaction issues.
4 Betting Rules
All bets at we1wij are subject to the following rules to ensure a fair experience for all members:
- Confirmed bets cannot be cancelled except in the event of a verified technical error on our end.
- The odds, probabilities, and game terms displayed at the time a bet is placed are the ones that apply — not any version updated afterwards.
- In the event of any dispute regarding wagering outcomes, the we1wij system's decision is final unless a technical error can be proven.
- Bets placed using unauthorised methods, including automated software or bots, are void and all associated wins may be forfeited.
- Any attempt to exploit technical vulnerabilities in the system is a serious violation and may result in legal action.
5 Bonus & Promotions
We1wij offers a wide range of bonuses — welcome bonus, weekly cashback, reload bonus, and various seasonal promotions. Each bonus is subject to its own terms and conditions.
- All bonuses carry a wagering requirement that must be met before wins can be withdrawn.
- Only one bonus may be used at a time unless otherwise stated in the relevant promotion's terms.
- Bonuses cannot be converted directly to cash — they must be used for wagering first.
- We1wij reserves the right to cancel or modify any promotion at any time without prior notice if there is reasonable cause.
- Bonus abuse, including creating multiple accounts to claim bonuses repeatedly, is strictly prohibited.
Please read the full terms of each promotion before accepting any bonus. Lack of awareness of the terms cannot be used as grounds for disputes later.
6 Member Conduct
We1wij is committed to maintaining a positive and safe gaming environment for all members. The following behaviour is strictly prohibited:
- Offensive language, threats, or harassment directed at other members or we1wij staff through any communication channel on the platform.
- Attempting to cheat, manipulate, or collude with other players to steal wins.
- Identity fraud or impersonating another party.
- Maliciously spreading false information about we1wij.
- Using the platform for money laundering or any suspicious financial activities.
Violation of any of the above may result in immediate account suspension or closure, and we reserve the right to report information to the relevant authorities if required.
7 Betting Limits
We1wij sets minimum and maximum betting limits for each game and room. These limits vary by game type and membership level.
- Betting limits are clearly stated before you enter any game or table.
- VIP members may be eligible for higher betting limits through our loyalty program.
- You can also set your own personal limits through the account settings section as a responsible gaming measure.
- Limits you set yourself cannot be increased within 24 hours of the change being made, as a self-protection measure.
8 Account Suspension & Closure
We1wij reserves the right to suspend or close a member's account under the following circumstances:
- Violation of any terms and conditions in this document.
- Suspected fraudulent activity, money laundering, or behaviour that harms the platform or other members.
- Failure to complete the KYC process within the stipulated timeframe.
- Self-exclusion requests for responsible gaming reasons — we fully support this decision.
- Instructions from relevant authorities.
If your account is suspended for reasons you believe are unfair, you have the right to appeal through our support channel. We will review your case within 5–7 business days.
9 Privacy & Data Protection
We1wij takes member privacy seriously. All personal information you provide is collected and processed in accordance with Malaysia's Personal Data Protection Act (PDPA).
- Your personal data is used solely for platform operations, identity verification, and service-related communications.
- All data is stored on servers protected with bank-level encryption and is not shared with third parties without your consent, except as required by law.
- You have the right to request access to your personal data that we hold at any time.
For more details, please read we1wij Privacy Policy which forms part of these terms.
10 Disclaimer & Limitation of Liability
The we1wij platform is provided "as is". While we strive to keep the platform running without interruption at all times, we cannot fully guarantee the absence of technical disruptions.
- We1wij is not liable for any financial losses resulting from wagering outcomes, unless a technical error on our part is proven to have occurred.
- We are not liable for any losses arising from internet service disruptions on the user's end.
- Wagering involves real financial risk. Only play with money you can afford to lose.
11 Amendment of Terms and Conditions
We1wij reserves the right to update or amend these terms and conditions at any time. When changes are made:
- Members will be notified via their registered email or in-platform notification at least 7 days before any changes take effect — unless immediate changes are required for security or legal reasons.
- The "Last Updated" date at the top of this page will be updated.
- Continued use of the platform after changes take effect constitutes acceptance of the new terms.
12 Contact Us
If you have any questions about these terms and conditions or need further clarification on any clause, our team is ready to help:
- Live Chat: Available 24/7 directly within the we1wij platform.
- Support Email: [email protected]
- Response Time: Within 2–4 hours for email, and within minutes for live chat.
For disputes related to betting, deposits, or withdrawals, please include your transaction number and relevant details so we can resolve your case faster.